What is Configuration Management?
Configuration management is the process of creating and maintaining an up-to-date record of all the components of the ICT (convergence of information technology, telecommunications and data networking technologies into a single technology) infrastructure, including related documentation. Its purpose is to show what makes up the ICT infrastructure and illustrate the physical locations and links between each item, known as configuration items.
Who uses Configuration Management?
How Configuration Management works
Technical staff do not move equipment without following the appropriate process to ensure that it is tracked. End-users do not move equipment themselves. The configuration management database is updated promptly by those responsible for it. Access to the configuration management database is controlled. Technical support staff carry out regular audits of ICT equipment. All ICT equipment has an asset tag. New equipment is recorded and tracked as soon as it is delivered.
There is a way of keeping a record of all ICT assets. The processes for keeping this record up to date have all been implemented (request for change, incident/request, stock control). All hardware and software moves and changes are tracked through the update processes. Technical support has access to accurate asset records at all times. Technical support has access to up-to-date information about ICT equipment. There is a way of identifying the age of equipment and planning for its replacement. It is possible to account for equipment that has been assigned to departments and individuals. The foundation has been laid for technical support to understand the relationships between ICT components. An effective CMDB update process means few amendments will need to be made after an ICT audit
The location of ICT assets is tracked so ICT equipment is less likely to be lost. Having a clear picture of what ICT equipment you already owns helps prevent unnecessary expenditure. You will be able to determine the value of ICT assets for the purpose of insurance policies or depreciation calculations. You will have accurate hardware information to use in negotiating a price for maintenance contracts - not knowing what needs support is likely to lead to an over-estimation of charges or lack of control of costs. Accurate information about equipment helps in planning for changes and upgrades. Accurate information about equipment helps in the diagnosis of incidents and problems. All information about equipment is in one place, which makes the information easier to maintain and helps it become a trusted source.